Validate and troubleshoot Rancher installs

Check operator status, pods, jobs, stuck init jobs, and log safety after installing Arize AX on Rancher-managed Kubernetes.

Check the install

After arize.sh install finishes, do not rely only on the shell exit code. Confirm the operator and pods are healthy:

kubectl get pods -n arize-operator
kubectl get pod arize-op-arize-operator-operator-0 -n arize-operator \
  -o jsonpath='{.metadata.annotations.operator\.arize\.com/status}{"\n"}'
kubectl get pods -n arize
kubectl get jobs -n arize

./arize.sh -y install-status can also be useful when Arize AI Support asks for a deeper status check, but it prints the startup configuration, including secret values such as hubJwt, and it can produce a lot of output. Redact the output before sharing it.

Useful operator statuses:

Status	Meaning
Executing	The operator is rendering and applying manifests.
Installing	Core install jobs and dependencies are still starting.
Delayed	The operator is waiting for active install jobs to finish before it can reconcile. If a job is stuck Running for an unreasonable time, see Troubleshooting failed or stuck jobs.
Running	The operator reports the deployment is complete.
Error	Check operator logs and failed jobs.

A successful install should leave the Arize AX Operator running in arize-operator, all install jobs completed in arize, and application pods running.

Troubleshooting failed or stuck jobs

If the operator reports Error, Delayed, or says bad jobs exist, check jobs and logs:

kubectl get jobs -n arize

for job in install-postgres-init install-gazette-init install-druid-init; do
  echo "===== $job ====="
  pod=$(kubectl get pod -n arize -l job-name=$job -o jsonpath='{.items[0].metadata.name}' 2>/dev/null || true)
  [ -n "$pod" ] && kubectl logs -n arize "$pod" --tail=120
done

A Failed job blocks retry. So does a Running job that has been waiting for hours on a dependency that has since recovered. The init pod will not reconnect, and the operator stays Delayed reconciling around it. In either case, delete the Arize AX-owned job and re-apply:

kubectl delete job <failed-or-stuck-job-name> -n arize || true
./arize.sh -y apply

The operator recreates fresh init jobs on the next reconcile.

Log safety

arize.sh prints secret values such as hubJwt in the startup configuration block at the top of every install run. Redact install logs before sharing them with anyone outside your team.

Next steps

• Validate deployment
• Fresh reinstall cleanup, only when intentionally discarding the previous install